Shipping and returns
Please include the right shipping address while making your purchase. Lilylough ships to United States, its territories via the UPS. All orders are shipped within 24-72 hours of notice M-F and usually arrive at destination between 5-10 business days.
Shipping & Handling Fees:
UPS - $5.50
Flat Rate Shipping - $15.00
All Black Friday, Cyber Monday and Sale category sales are final. No returns or exchanges.
- All Returns & Exchanges must be postmarked within 15 days of the original shipment date.
Items purchased at a discount of 30% or are final sale and cannot be returned.
Items purchased at a discount of less than 30% will be returnable for online credit only.
- All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
- Returns/exchanges are not accepted on pre-order items and earrings (due to health concerns we cannot resell them, even if they were unworn).
- Returns and exchanges must be sent within 15 days of receipt and must be in original condition, unworn, unwashed, and with original tags still attached. Refunds will include the amount paid by the customer (please read BOGO 50% off refund policy below).
- Shipping costs are non-refundable.
BOGO 50% off return and refund policy
When purchasing items as part of a Buy One Get One 50%off (BOGO 50% off) promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately. If you choose to return any of the items, your refund will be reduced to the discounted amount for each item.
Here are some examples: If your first qualifying item is $60 and your second qualifying item is $40, the $60 item will be discounted by $12 and the $40 item will be discounted by $8, which gives a total discount of $20. If either item is returned, the return value will be equal to the original purchase price reduced by its prorated discount.
Terms and conditions
- Returns & Exchanges will be processed within 5-10 business days upon receipt of the package.
- The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
- We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
- You will receive an e-mail confirmation once your Return or Exchange has been processed.
- By purchasing from www.lilylough.com , you accept these terms and conditions.
To request a return, please email us at firstname.lastname@example.org
Please include this information in your email:
1. Your order number.
2. Name of item/s to be returned.
Your exchange and return will be processed within 5-10 business days, but often sooner.
Thank you for shopping with us!
Please email us for any further questions, we would be happy to assist fully.