Shipping and returns

Shipping Policy
Please include the right shipping address while making your purchase. Lilylough ships to United States, its territories  via the United States Postal Service.  All orders are shipped within 24-48 hours of notice M-F and usually arrive at destination between 5-10 business days. 

Shipping & Handling Fees:

United States
USPS Flat Rate Shipping - $3.90
USPS Priority  1-3 days - $7.90

Canada
Flat Rate Shipping - $15.00

Return Policy

  • All Returns & Exchanges must be postmarked within 15 days of the original shipment date.
  • All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
  • Returns/exchanges are not accepted on pre-order items and earrings (due to health concerns we cannot resell them, even if they were unworn). Returns and exchanges must be sent within 15 days of receipt and must be in original condition, unworn, unwashed, and with original tags still attached. Refunds will include the amount paid by the customer. Shipping costs are non-refundable.

Terms and conditions 

 

  • Returns & Exchanges will be processed within 5-10 business days upon receipt of the package.
  • The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
  • We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
  • You will receive an e-mail confirmation once your Return or Exchange has been processed.
  • By purchasing from www.lilylough.com , you accept these terms and conditions.

  To request a return, please email us at lilyloughjewelry@gmail.com
Please include this information in your email:

1. Your order number.
2. Name of item/s to be returned.


Your exchange and return will be processed within 5-10 business days, but often sooner.

Thank you for shopping with us!

Please email us for any further questions, we would be happy to assist fully.